This may be caused by one of the following:

1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 – For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.

• Windows XP SP3 or higher
• Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it’s not installed.

For Windows Vista users: If the player is seen in My Computer, but not showing in Windows Media Player.

• Download the hotfix from http://support.microsoft.com/kb/939211.
• Run the hotfix.

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.

SOLUTION 2 – Refresh the driver

STEP 1 – Connect the Media Player to the PC

The screen on your player should turn on and indicate that the battery is charging or full.

• If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and NOT to a USB hub or docking station.
• If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error “USB Device Not Recognized” on the computer, the player or driver has most likely failed. Try the following steps to correct the issue.

STEP 2 – Check under Device Manager

1. Right-click My Computer, and select Manage.

2. Click Device Manager on the left pane.

The Media Player should show up on Device Manager’s right pane as:

1. USB Mass Storage device (if the player is working correctly)
2. Unknown Device (if the player is not functioning correctly)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.

STEP 3 – Refresh the drivers

1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

Additional troubleshooting notes:
If you have followed the above instructions and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.

• Try connecting on another computer.
• Try using a different USB cable
• Try connecting to the back USB ports which may supply better power.
• Contact our technicians for assistance at 580 272 0035